Frequently Asked Questions

20 units per style. This applies to everything we make — football kits, hoodies, polo shirts, jackets, and all other garments. There is no minimum spend, just a minimum quantity per style.

If you need a mix of sizes within one style, that all counts toward the 20-unit minimum. For example, 5 × S, 8 × M, 7 × L = 20 units.

Start by submitting a quote request or by registering a free trade account. Tell us what you need — product type, colours, sizes, quantities and your logo. We'll come back with pricing and a design proof within 24 hours.

Once you approve the design and agree the price, we'll send you a payment link to confirm the order.

Yes. Sample orders are available at an additional cost and are non-refundable. When submitting your quote request, tick "Yes — sample first, then production" and we'll quote you a sample price alongside the full production price.

Once your physical sample is approved, we proceed to full production at the agreed price.

Yes — our quote form allows up to 10 different products in a single request. For example, you might quote for a football shirt, shorts and socks as one submission. Each product has its own colour, size and quantity configuration.

Always. We never start production without written sign-off from you. We send a digital design proof within 24 hours of receiving your brief. Revisions are included — we keep working on the design until you're happy.

Once you approve the proof in your account portal, the design is locked. Changes after approval may incur additional charges.

We accept any format: AI, EPS, PDF, PNG, JPG or PSD. Vector files (AI, EPS) give the sharpest results for embroidery. For DTF printing, PNG at 300dpi or higher is ideal.

If your artwork needs tidying up or converting, we'll do it at no extra charge. Include Pantone colour references if you need exact colour matching.

We offer embroidery, screen printing, sublimation, DTF (Direct to Film) print, puff print and chenille appliqué. The best method depends on your garment type, design complexity and budget — we'll advise when reviewing your quote.

Our product pages show a base guide price per unit. The actual price depends on your garment spec, decoration method, quantity and any extras. We confirm exact pricing in your quote within 24 hours.

All prices are in GBP and exclusive of VAT unless stated. Prices are valid for 30 days from quotation.

Yes, 30-day net payment terms are available to qualifying businesses subject to credit approval. For first orders, payment is typically 50% deposit on confirmation and 50% prior to dispatch.

To apply for 30-day terms, register a trade account and mention it when submitting your first quote.

Once your quote is approved, we send you a secure payment link by email. You pay by card — Visa, Mastercard and American Express are all accepted. Apple Pay and Google Pay are also supported.

No. Trade account registration is completely free. There are no setup fees, no monthly fees and no minimum commitment. You only pay when you place an order.

Most orders take a minimum of 2 weeks from design approval, with standard lead time typically 4–6 weeks. We confirm your exact delivery date at quote stage and commit to it.

If you have a deadline, tell us in your quote request and we'll let you know if it's achievable.

Yes — free UK delivery is included in the unit price on all orders. We deliver to mainland UK, Northern Ireland, Scotland and the islands.

Report any shortages or damages within 5 working days of receipt by emailing info@candishlimited.com. Include photos and your order reference. We'll resolve it promptly.

Any business, club, school or organisation operating in a business capacity. We supply sports clubs, golf societies, schools, motorcycle chapters, corporate teams, retailers and fashion brands.

By registering you confirm you are purchasing in a business capacity. Consumer protections that apply to personal purchases do not apply to trade orders.

Trade account holders get: access to trade pricing, a dedicated account manager, your artwork stored on file for fast reorders, access to your quote history and order status through the account portal, and eligibility for 30-day payment terms.

Yes. Once you have a trade account, log in at /account to view all your quotes, approve design proofs, track order status and manage reorders — all from one place.